> ## Documentation Index
> Fetch the complete documentation index at: https://help.breakpointcrm.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Pairing and Assigning BreakPoint Wearables to Workers
> Learn how to pair BreakPoint wearable devices with your Console, assign them to individual workers, and verify they are syncing correctly.
Pairing a BreakPoint wearable is a two-step handshake: first you register the physical device with your Console so the platform knows it belongs to your organization, then you assign it to a specific worker so every signal it transmits is attributed to the right person. The entire process takes about three minutes per device and requires only a browser and the device itself — no app download, no Bluetooth pairing on your phone, no command-line tools. This guide covers unboxing, pre-charge, pairing, assignment, and sync verification, plus troubleshooting steps for the most common issues you may encounter.
Always update your wearable firmware before deploying devices to workers. Running outdated firmware can cause missed alerts, inaccurate heart-rate readings, and failed proximity detections. BreakPoint pushes firmware updates automatically over the air, but a brand-new device fresh from the factory may be several versions behind. Check the firmware version during the pairing flow and apply any pending updates before assigning the device.
## What's in the Box
Each BreakPoint wearable ships in individual packaging that contains everything you need to get a single device live:
* **BreakPoint Wearable Device** — the sensor unit with integrated UWB radio, optical heart-rate sensor, GPS, and tap button
* **Magnetic Charging Dock** — a puck-style charger that attaches to the back of the device via magnets; connects to any USB-A power source
* **Clip Attachment** — a reinforced badge-style clip for attaching the wearable to a vest, lanyard, or collar
* **Quick-Start Card** — a small reference card with a QR code that links to this documentation and a printed serial number for manual entry
Keep the quick-start card accessible during the pairing process — the QR code on the card is the fastest way to register the device in the Console.
## Step 1: Charge the Device Before First Use
BreakPoint wearables ship with a partial charge sufficient for the pairing process, but you should bring each device to a full charge before handing it to a worker for a full shift.
1. Align the magnetic charging dock to the back of the wearable. You will feel a gentle magnetic snap when it is correctly seated.
2. Connect the dock's USB-A cable to any standard USB power source (laptop port, wall adapter, or multi-port charging station).
3. The device's status LED turns **solid amber** while charging. A **solid green** LED indicates a full charge.
4. Allow approximately **90 minutes** for a full charge from empty. A fully charged device provides up to **14 hours** of continuous operation.
If you are pairing a large batch of devices, use a multi-port USB charging station to charge them all simultaneously. BreakPoint's recommended charging station holds up to 20 devices and is available through your account team.
## Pairing and Assignment Flow
### Open the Devices Section in the Console
Log in to the BreakPoint Console and navigate to **Devices** in the left sidebar. This section lists all devices registered to your organization — paired, unassigned, offline, and decommissioned.
Click **Add Device** in the top-right corner of the Devices page to open the pairing wizard.
### Register the Device
The pairing wizard gives you two ways to register a new device. Choose whichever is faster for your setup:
1. Click **Scan QR Code** in the pairing wizard.
2. Allow the Console to access your computer's camera, or use the BreakPoint mobile app on your phone.
3. Hold the quick-start card (or the QR label on the back of the device) up to the camera.
4. The wizard reads the device serial number automatically and pre-fills the registration form.
1. Click **Enter Serial Number** in the pairing wizard.
2. Type the 12-character serial number printed on the quick-start card or on the label affixed to the back of the device (format: `BP-XXXX-XXXX-XX`).
3. Press **Confirm** to validate the serial number against BreakPoint's device registry.
Once the serial number is confirmed, the Console displays the device model, manufacture date, and current firmware version.
### Apply Any Pending Firmware Updates
If the Console shows a **Firmware Update Available** banner, click **Update Now** before proceeding. The update is delivered over Wi-Fi or cellular and typically completes in under two minutes. The device's LED flashes blue rapidly during the update and returns to steady green when complete.
Do not power off the device or close the pairing wizard while an update is in progress.
### Assign the Device to a Location
Select the **Location** (work site) where this device will be deployed. This determines which supervisor's live map the device appears on and which shift schedule and zone rules apply to it.
If you manage multiple sites, take care to assign each device to the correct location at this step — reassigning a device to a different location later requires a Supervisor or Admin role.
### Assign the Device to a Worker
Select the **Worker Profile** to assign this device to. Worker profiles are created in **Team → Workers**. If the worker you need does not appear in the list, open a new browser tab, create the worker profile, and then return to this wizard — it refreshes automatically.
Assigning a device to a worker links every subsequent sensor reading, tap event, and alert from that device to that worker's record until you unassign it.
1. Search for the worker by name or employee ID.
2. Select their profile from the dropdown.
3. Click **Assign and Finish**.
The device now appears in the Devices list with the worker's name, their assigned location, and a sync status indicator.
### Confirm Sync Status
Power on the device by holding the button for two seconds. The LED will cycle through its startup sequence and then settle into one of three states:
| LED Color | Meaning |
| --------------- | ------------------------------------------------------- |
| **Solid green** | Device is online and syncing to the Console |
| **Solid amber** | Device is online but battery is below 20% — charge soon |
| **Solid red** | Device is offline — not reaching the Console |
In the Console, the device row updates within 30 seconds of the device powering on. Confirm you see a **green Online** badge next to the device before distributing it to the worker.
## Troubleshooting
If the device row does not appear within 60 seconds of completing the pairing wizard, try the following steps in order:
1. **Hard refresh the Console** (`Ctrl+Shift+R` on Windows/Linux, `Cmd+Shift+R` on macOS). The Devices page does not always auto-refresh in older browsers.
2. **Confirm the serial number**. Go to **Devices → Add Device** and re-enter the serial. If the Console returns a "Device not found" error, the serial may have been transcribed incorrectly — check the physical label on the back of the device.
3. **Check your organization's device limit**. Free trial accounts are capped at five devices. If you have reached your limit, you'll see a quota warning in the pairing wizard. Contact your account team to increase your limit.
4. **Confirm the device is powered on**. The LED should be lit. If it is not, hold the button for two seconds to power on, or place the device on the charger for five minutes and try again.
A red offline status means the wearable cannot reach BreakPoint's cloud. Common causes and fixes:
1. **Cellular coverage**: If the deployment site has weak or no cellular signal, the device cannot transmit over cellular. Check BreakPoint's coverage map for your region, or contact your account team about deploying Bluetooth gateway hubs that relay device data over your site's Wi-Fi.
2. **Outdated firmware**: A device running significantly outdated firmware may fail to connect. Bring the device within range of Wi-Fi or a BreakPoint gateway hub and trigger a manual update from **Devices → \[Device Name] → Update Firmware**.
3. **Hardware fault**: If the device LED is red immediately on startup before it has had time to search for a signal, the device may have a hardware fault. Contact BreakPoint Support with the serial number for a replacement.
If the Console shows an amber low-battery status on a device that was just fully charged, the amber LED should have gone green before the device was removed from the charger. Verify the following:
1. **Check the charging connection**. Reconnect the magnetic dock — misaligned magnets can create the appearance of charging (the dock is connected) without actually delivering current.
2. **Check the USB power source**. Some low-power USB ports (particularly on older laptops) do not provide enough current to charge the device. Use a USB wall adapter rated at 5V / 1A or higher.
3. **Battery calibration**. On a new device, the battery indicator can be miscalibrated. Run the device down to automatic shutdown, then perform a full charge from empty. This resets the battery gauge.
If a worker's clock-in or break taps are not appearing in the TimeKeeper attendance record:
1. **Confirm the device is assigned to the correct worker profile**. Go to **Devices → \[Device Name]** and check the assigned worker. If the device is listed as "Unassigned," tap events are discarded.
2. **Confirm the worker has an active shift schedule**. TimeKeeper only logs tap events for workers who have a shift schedule configured at their assigned location. Go to **Team → Workers → \[Worker Name] → Shift** and verify a schedule is set.
3. **Check the tap gesture**. A clock-in requires a **double-tap** on the front face of the device within one second. A single tap triggers only a vibration confirmation with no data event. Have the worker practice the gesture.
4. **Check for sync lag**. Tap events buffer on the device when cellular signal is weak and upload in bulk when connectivity is restored. Events timestamped during a connectivity gap will appear in TimeKeeper retroactively once the device syncs — typically within a few minutes of returning to coverage.
## What Comes Next
With your devices paired and assigned, your team is ready to go live. Consider these next steps to complete your deployment:
Define proximity exclusion zones around heavy equipment and configure heart-rate alert thresholds for each work location.
Build shift schedules, set break compliance rules, and define overtime thresholds so TimeKeeper tracks attendance accurately.
## Related topics
- [BreakPoint FAQ: Wearables, Console, and Safety Monitoring](/best-practices/faq.md)
- [How Workers Clock In and Out Using BreakPoint Wearables](/timekeeper/clock-in-clock-out.md)
- [How BreakPoint Works: Wearable, Cloud, and Console](/getting-started/overview.md)