> ## Documentation Index
> Fetch the complete documentation index at: https://help.breakpointcrm.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing Worker Profiles and Devices in BreakPoint

> Add workers to BreakPoint, assign roles and departments, view individual attendance records, and manage device assignments from the Workers section.

The Workers section of the BreakPoint Console is where you manage everyone on your team — from the moment you create their profile to the day you archive their record. Each worker profile ties together their identity, their assigned wearable device, their shift schedule, and a full historical log of their attendance and safety events. Keeping profiles accurate ensures that TimeKeeper tracks their hours correctly, PulseGuard alerts route to the right supervisors, and your reports reflect the real state of your workforce.

## Adding a Worker Manually

Use manual entry when you're onboarding a single worker or need to set up a profile quickly before a shift.

<Steps>
  <Step title="Open the Workers section">
    Click **Workers** in the left-hand navigation sidebar. The worker list loads with all currently active profiles.
  </Step>

  <Step title="Start a new profile">
    Click **+ Add Worker** in the top-right corner of the Workers page. A blank profile form opens in a slide-over panel.
  </Step>

  <Step title="Enter the worker's details">
    Fill in the following fields:

    * **First Name** and **Last Name** — as they should appear in reports and on the live map
    * **Employee ID** — your internal identifier for this worker; must be unique across your organization
    * **Department** — select from your configured department list or type to create a new one
    * **Assigned Shift** — select the shift schedule this worker follows (e.g., Day Shift, Night Shift, Rotating)
    * **Role** — optionally tag the worker as a standard **Worker**, **Lead**, or **Supervisor** to control what they can see in the mobile app
  </Step>

  <Step title="Assign a wearable device">
    In the **Device Assignment** field, scan the QR code on the wearable or type the device serial number. The Console confirms the device is registered and unassigned before saving. If the device is already linked to another worker, a warning appears prompting you to unlink it first.
  </Step>

  <Step title="Save the profile">
    Click **Save Worker**. The profile is created immediately and the worker appears in the active worker list. If they have an assigned shift and a device, they are ready to clock in.
  </Step>
</Steps>

## Importing Workers in Bulk via CSV

When onboarding a large team, importing a CSV is faster than creating profiles one by one. Prepare your spreadsheet using the column headers below, then upload it to the Console in one step.

### Required CSV Format

```csv theme={"system"}
first_name,last_name,employee_id,department,shift_name
Maria,Santos,EMP-1041,Warehouse,Day Shift
James,Okafor,EMP-1042,Assembly,Night Shift
Priya,Nair,EMP-1043,Logistics,Day Shift
Denzel,Watkins,EMP-1044,Maintenance,Rotating
```

### CSV Column Reference

| Column        | Required | Description                                                                                           |
| ------------- | -------- | ----------------------------------------------------------------------------------------------------- |
| `first_name`  | Yes      | Worker's given name as it should appear in the Console                                                |
| `last_name`   | Yes      | Worker's family name                                                                                  |
| `employee_id` | Yes      | Your unique internal identifier; duplicates will be rejected                                          |
| `department`  | Yes      | Must match an existing department name exactly, or a new department will be created                   |
| `shift_name`  | Yes      | Must match an existing shift name exactly; the import will fail for rows where the shift is not found |

To run a bulk import:

1. Navigate to **Workers** and click **Import Workers** in the top-right corner.
2. Click **Download Template** to get a pre-formatted CSV with correct headers.
3. Fill in your data and save the file.
4. Click **Choose File**, select your CSV, and click **Upload**.
5. The Console validates each row and shows a preview table with any errors highlighted. Fix errors in your file and re-upload if needed.
6. Click **Confirm Import** to create all valid profiles at once.

<Note>
  Device assignments cannot be made through CSV import. After a bulk import, assign wearables to each worker individually from their profile page, or use the **Bulk Device Assignment** tool under **Settings → Devices**.
</Note>

## Editing Worker Profiles

To update a worker's department, shift, role, or device assignment:

1. Click **Workers** in the sidebar and find the worker by searching their name or employee ID.
2. Click their name to open their profile.
3. Click **Edit Profile** in the top-right corner of the profile page.
4. Make your changes and click **Save Changes**.

Changes to shift assignment take effect on the next shift window. Changes to department take effect immediately and will appear in new reports. Historical records always retain the department and shift that were active at the time of each event.

## Viewing a Worker's Activity Log

Every worker profile includes a full chronological activity log. To access it:

1. Open the worker's profile from the Workers list.
2. Click the **Activity** tab below their profile header.

The activity log shows:

* **Clock-In / Clock-Out** events with timestamps and total shift duration
* **Break Start / End** events and whether each break was within the scheduled window
* **Safety Events** — every PulseGuard proximity alert or heart rate alert associated with this worker, including severity, location, and resolution status
* **Device Events** — connection losses, firmware updates, and battery warnings

Use the date range picker above the log to filter by time period. Click **Export** to download the filtered log as a CSV for payroll, compliance, or HR review.

## Archiving vs. Deleting a Worker

When a worker leaves your organization or is no longer using BreakPoint, you have two options:

**Archive** preserves the worker's full profile and all historical data — attendance records, safety events, and reports remain intact and accessible. The worker no longer appears in active worker lists or on the live map, and their device is automatically unlinked. Archived workers can be restored at any time.

**Delete** permanently removes the worker's profile and all associated records. This action cannot be undone and will create gaps in historical reports.

To archive a worker, open their profile, click the **⋯ More Actions** menu in the top-right corner, and select **Archive Worker**. Confirm in the dialog that appears.

To delete a worker, the same menu contains a **Delete Worker** option. Because deletion is irreversible, you must type the worker's employee ID into a confirmation field before the delete button becomes active.

<Note>
  Archived workers are still counted in historical reports that cover the period when they were active. For example, if you archive a worker today, their hours and safety events from last month still appear in last month's attendance and incident reports. Archiving does not retroactively remove anyone from past records.
</Note>


## Related topics

- [Pairing and Assigning BreakPoint Wearables to Workers](/getting-started/pairing-your-wearable.md)
- [How Workers Clock In and Out Using BreakPoint Wearables](/timekeeper/clock-in-clock-out.md)
- [BreakPoint FAQ: Wearables, Console, and Safety Monitoring](/best-practices/faq.md)